Christmas and New Year Updates

Due to the Royal Mail strikes planned for Friday 23rd December and Saturday 24th December, we will be closed to allow our staff an extra day’s rest before Christmas. Key Dates over the festive period: Thursday 22nd December – Printing and shipping as normal Friday 23rd December – Closed Monday […]

Last posting dates for Christmas Delivery

Due to the ongoing Royal Mail strikes between now and Christmas we have received new dates for the last postings to arrive before Christmas, CWU members are striking on the following days: 9th, 11th, 14th and 15th December 2022 Based on this we have compiled a list of the Last […]

Out of Stock items

Many of our our catalogue items are ordered on demand and usually arrive the next day, However, there may be times when certain items are out of stock due to high demand or unforeseen circumstances. Here’s what you need to know about our out of stock items policy: Notification: We […]

Royal Mail Strikes

“The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action on 26 and 31 August and the 8 and 9 September 2022.” With Royal Mail members striking on a number of dates in the coming weeks we are […]

Order cancellations and changes

We understand that circumstances can change and you may need to cancel an order. Here’s what you need to know about our cancellation policy: Cancellation of an order may be possible if the order has not yet entered production. However, a restocking fee may apply depending on the stage of […]

New international Rates and services

From 1st Feb we will be switching our international tracked Mail service to Deutsche Post. With this move we are expecting an improvement in processing times, and the speed at which items arrive to their destination countries. There is no change required to you on the mapping of your postal […]

Italy Delays

Italy Customs delays We have been advised by Poste Italiane that severe delays are still being experienced in processing postal items due to serious IT problems in Italian customs. This is still affecting all postal shipments from outside the EU. Although we are continuing to process and despatch items to […]