If you are using one of our API based integrations then we will automatically mark the order as shipped once it is dispatched from here*, we will also upload any tracking numbers and information automatically. If you are using one of our more manual methods to upload orders we can […]
How long does delivery take?
The time it takes to deliver your order really depends on where your customer is and what delivery method you choose. UK – The most cost effective shipping method for UK customers is Royal Mail, you can choose between 24 and 48 hour delivery, we also have a range of […]
How soon will my customer receive their order?
Typically we work on a 2-3 working day dispatch time depending on the product and how quickly we can get it from our supplier. Some of the items in our catalogue are kept in stock (these are marked with a green “In Stock“, but others items are currently on a […]
What is the maximum print size i can use?
Our printers have two main pallet sizes (print areas): For most adult garments the maximum print area is 40cm (Width) x 50cm (Height) For most child garments the maximum print area is 27cm (Width) x 33cm (Height) However, the actual max print area is dictated largely by the individual garment […]
What format does my artwork need to be in for DTG printing?
To get the best results with printing with DTG it’s important that the file is in the correct format: PNG – All of our prints are done from a PNG file, it’s lightweight and supports transparency. Transparent background – Any white areas on your artwork will print White ink onto […]
Importing your Shopify orders into DTGUK
Once you have installed our App, your orders are automatically imported into our system, got a backlog of orders you want us to process? You can manually import previous orders either one by one or based on a date range, click “import” on the Orders page or go direct Here. […]
Importing and syncing products from Shopify to DTGUK
Getting your Shopify products into our production system is as simple as the click of a button: Head over to your “Brand” management page and you can turn on the Product imports by selecting the product import button, once selected we will sync you products hourly with all of your product […]
How long will the DTG prints last?
DTG inks adhere best to natural fibres such as cotton – with this in mind it’s best to use 100% cotton garments for the best wash fastness. When using 100% cotton T-shirts there’s no reason that the print shouldn’t last just as long as the garment. Using 100% cotton garments […]
What Garments can I use with DTG?
The specific garments we suggest in our Garment Catalogue are generally dictated by how well they will print, and how well they will wash. The DTG process typically washes best with natural fibres such as cotton or bamboo, and less well with high polyester fabrics. With this in mind we […]
How are DTG Garments printed? [Video]
Similar to screen printing we load your garment onto a pallet for printing, however Direct-To-Garment is completely digital so we have no limits to the colours we print, (and more importantly no additional fees or costs related to the number of colours in your design!) Example of a typical DTG […]